Reinvent the customer experience with Talan
Customer experience represents all the interactions your client can have with your brands, from the first contact, to after-sales service, including instant exposure to your brand on social media that requires real-time action.
Our experts
Alex GOODY
Managing Director (Talan Consulting UK)
Challenges
Our convictions
Our solutions
We build comprehensive and tailor-made strategies with our clients that maximise your customer performance.
Based on our recognised expertise in massive and intelligent data processing (smart data) and the use of the latest technologies and 360° customer relationship management platforms, we support you from reflection to operational deployment so that your customer experience enters a new dimension.
An innovative and renewed customer experience strategy
In an environment where your customers' expectations evolve every day, where real-time becomes the norm and where your competition intensifies, adopting a customer experience strategy centred on data, breakthrough technologies (artificial intelligence, etc.), and continuous innovation has become vital.
Streamlining your data processing processes throughout your company using artificial intelligence allows your teams to focus on the essential high value-added tasks: steering processes and their performance, evolving your business models, direct contact with clients requiring special attention, ultra-personalisation of relationships, implementation of new digital tools and adapted physical spaces, etc.
By placing your customers' needs at the heart of our approach, we commit to creating experiences that strengthen loyalty to your company, while stimulating your growth and added value.
Our convictions
We are convinced that implementing a high-performing digital ecosystem is fundamental to boosting your customer relationship. Such an environment streamlines all processes, communication, collaboration, and easy access to information. The work experience becomes more pleasant and productive within your teams, and your customers benefit from a high-performance and premium customer experience.
Talan's expertise
Analysis and redefinition of customer journeys
we map and optimise end-to-end journeys based on real data to ensure smooth and personalised interactions
User-centred design & UX
our design and UX solutions are designed to captivate and engage, using best practices and the latest innovations that enrich the user interface.
Build your continuous improvement on the "voice of customer"
we transform customer feedback into concrete actions that continuously improve the services and products offered.
Alignment of brand with customer experience
we help you integrate your corporate culture and brand identity into the customer experience with a coherent message that resonates with your audience and matches your growth objectives.
Advanced digital marketing strategy
with targeted and data-driven campaigns, we maximise customer engagement and conversion, thus increasing loyalty and profitability.
Why choose Talan?
Our strength lies in the expertise and sharp skills of our teams who have been working for over twenty years, leveraging technology, with company management and business departments to implement tailored solutions that integrate a fine understanding of business issues and operational challenges.
Our consulting approach and the quality of our teams specialised in different market sectors allow us to implement differentiating and high-performing strategies. Our partnership vision ensures comprehensive support, from design to implementation of solutions, with concrete and measurable results.
Let's take action together
