Automating customer relations... to re-humanise them?
The proposition has all the trappings of an organisational paradox: should the stages of customer communication be automated to make them more user-friendly? Against all appearances and intuition, the answer may be yes... Using RPA applications.[...] Thanks to automation and robotisation, when prope...
Cognitive APIs: the future of RPA and Smart Automation?
In order for RPA – Robotic Process Automation – to be more efficient, it needs to be combined with Artificial Intelligence. And if there is a need for greater speed, cognitive APIs can be added, leading to considerable time-savings in the development stage.[...] RPA, Robotic Process Automation, is a...
Testimony of Louise Versaeilie, Recruitment Operations Manager at Talan
In this testimony, Louise Versaeilie talks about her experience, her daily life and the opportunities provided by Talan.[...] Hello, can you tell us about your background ? Originally, I did a literary preparatory course, which enabled me to enter the ISIT (Institut Supérieur d'Interprétation et de ...
TESTIMONY – Scaling up RPA to Crédit Agricole Consumer Finance
At Crédit Agricole Consumer Finance, RPA first came into being a few years ago. The first automations generated interest such that RPA is now a company-wide project. How can we successfully scale it? 5 points that contributed to this success…[...] Crédit Agricole Consumer Finance (CACF) is a major c...
On August 31st, the closing ceremony of the Summer Camp’21 Talan was held by Talan in Tunisia. [...] This 7-week “camp” brought together more than twenty “ trainees ” and offered them a total immersion in the life of an engineer with an original format, far from the classic summer internship. After ...
Talan in Luxembourg is certified Great Place to Work!
80% of Talan Luxembourg’s employees consider it a Great Place to Work. [...] The Great Place to Work ranking, created in 1988, rewards companies each year for their managerial practices and their human resources management based on essential values such as trust, pride and solidarity. By giving a vo...
Interview with Alexandre Thiery, Data Advisory Team Manager/Data Project Manager
Alexandre Thiery, who has been with Talan for 6 years, looks back on his career![...] Can you present your course in a few lines? After graduating from business school , I joined a first digital services company in 2012 , with which I conducted AMOA missions on data subjects in the energy sector. Th...
New tools to drive the transformation of and from HR
Discover a summary and the replay of the webinar that took place the 12th of May, 2021 about new tools to drive the transformation of and from HR (English & Spanish versions)[...]...
Diversity and collective intelligence as levers for cultural transformation
Last week we had the opportunity to put into practice the essence of Collective Intelligence in a Round Table[...]...
This expression flourished throughout 2020, to mean that nothing would be the same again after this health crisis, which was quickly extended to an economic and social crisis.[...] In addition to regulatory changes and the reconfiguration of the competitive landscape, the insurance world has been un...