SAP: Customer Relationship Management (CRM) and Customer Experience (CX)
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Cédric Sauzereau
What is SAP C/4HANA suite?
Target Customer Needs and Increase your Sales
Why Partner with Talan?
What is SAP C/4HANA suite?
Formerly SAP Hybris, the SAP C/4HANA suite enables you to manage your relationship with your customers in real-time across multiple communication channels.
SAP C/4HANA offers a connected and engaging customer experience thanks to a suite of cloud solutions in sales, customer service, marketing, and eCommerce:
- Sales (SAP Sales Cloud)
- Customer Service (SAP Service Cloud)
- Marketing (SAP Marketing Cloud)
- E-Commerce (SAP Commerce Cloud) and Security (SAP Customer Data Cloud)
Thanks to this portfolio of perfectly integrated and complementary modular solutions, based on the latest technologies such as Cloud, In-memory, Big Data, Analytics, Machine Learning, you will be able to:
- Increase your sales and customer satisfaction
- Get to know your prospects
- Manage all customer information
- Target your sales
- Improve your customer service
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Target Customer Needs and Increase your Sales
Take advantage of the centralization of information to have a 360-degree view of your customers and offer the best possible experience.
Based on data from the customers’ journey, the history of orders, and sales proposals or habits, quickly target their needs.
- Give your salespeople a head start and allow them to have lasting and privileged relationships with their customers.
- Use predictive analytics of SAP C/4HANA software to find new business opportunities.
- Invest in targeted marketing campaigns.
- Take advantage of e-commerce to increase your sales.
Offer an Effective Customer Service
SAP C/4HANA provides an overview and security (General Data Protection Regulation or GDPR) on customer information to solve problems faster. Knowing the history of orders and the last exchanges carried out will allow you to provide better service to the customers.
- Secure customer data management in compliance with the GDPR
- Speed up your response time
- Manage your activity anytime, no matter what device you use
- Improve company brand image
- Retain customers and increase your sales
Why Choose Talan to Implement SAP C/4HANA?
For over 25 years, our sole focus has been to significantly improve our clients’ profitability. Talan is unique on the market for its in-depth combined expertise in business process optimization and technical solutions implementation. More than 1,500 organizations across Canada have placed their trust in us.
Choose Talan to gain access to our 250 employees who collectively hold over 200 different certifications in a wide variety of fields. Talan assists you in your digital transformation by advising you on the appropriate products and modules.
Having implemented customer relationship management tools for complex projects, our employees have in-depth knowledge of this software suite and will be happy to share their expertise.
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