CARMIGNAC: Global Process Automation Strategy

How intelligent automation has become a structural and strategic technology for achieving operational excellence goals?

Mission in brief...

Time period

2020 – 2024

Industry

Asset Management

Team

4 Smart Automation Consultants

Key expertises

Project Management & Governance - Opportunity analysis - Qualification - Business case development - UiPath expertise - Project management - Awareness raising - Consulting & Audit

+10

Automated processes in production selected for their innovative and differentiating use

+6

projects in progress

10

departments involved

8,7/10

user satisfaction

43

net Promoter Score in 2022

Context and challenges: Intelligent Automation and Use Cases

Founded in 1989, Carmignac is one of Europe's leading financial asset management firms.

A French company with international scope, with funds currently marketed in 15 countries
Their core business: Actively managing savings for their clients (private and professional)

Creation of the Automation Services Centre

In March 2021, Carmignac & Talan became partners following a tender to integrate intelligent automation within the company. Pilot projects quickly proved successful and accelerated the establishment of the Service Centre:

Implementation of governance and fundamental roles within the Service Centre
Setup of technical foundation, licenses & infrastructure
Awareness raising across departments, Topic qualification, Diagnostics & roadmap enrichment
Implementation of initial automation projects
Establishment of a maintenance system

« The Talan team has been supporting me for over 3 years to create high-value automations directly aligned with innovation, CSR and performance, with the aim of improving customer experience and simplifying daily life for employees »
François Charles, Head of Operational Excellence - Carmignac

Intelligent automation for premium service.

Through this approach, an intelligent and innovative automation - called 'NAV Monitoring' - was implemented to strengthen financial data quality control and reduce the time-to-market for publishing the group's net asset values to its clients.

The UiPath automation enables monitoring and enhancing the performance of the net asset value publication process, delivering Premium service quality in a value chain at the heart of the Asset Manager's business. This example, implemented in 2021, illustrates one case among the dozen high value-added automated processes implemented within the company.

Boosting human capabilities and simplifying daily life

Intelligent automation enhances team capabilities by handling activities that were previously impossible for them to complete. The most tedious activities for employees are sourcing scattered data from information systems or external sources, data cleaning, information consolidation and formatting.

Keys to success for a high-performing organisation

A strong sponsorship

The programme and its results are monitored by Carmignac's General Management, and the COO directly sponsors automation initiatives

Engaged and promoting employees: Process Owners present use case value to governance. Expected benefits (pre-project) and results (post-project) are transparently shared with stakeholders. Technology teams (Infrastructure, Security, Workplace) are involved upstream, during Build and delivery phases, and engaged in maintaining operational conditions.
Combined Lean Framework and Automation: Lean methodology and the operational automation model feed into each other. For each automation-eligible opportunity, the Operational Excellence team ensures selection of the best means to improve company processes.

Engaged and promoting workforce

Process Owners present use case value to governance. Expected benefits (pre-project) and results (post-project) are transparently shared with stakeholders. Technology teams (Infrastructure, Security, Workplace) are involved upstream, during Build and delivery phases, and engaged in maintaining operational conditions.

Combined Lean Framework and Automation

The Lean methodology and operational automation model feed into each other. For each automation-eligible opportunity, the Operational Excellence team ensures selection of the best means to improve company processes.