Could you introduce your career path?
My name is Shree, and I am an IT professional with over 10 years of experience in different industries. I have worked on both IT and Business side as a Business Analyst and as a Project Manager. Often described as a problem solver and a process fixer, I have worked on several contact center solution, Interactive Voice Response (IVR) system, self-serve web portals, analytics, process improvement, chatbots, and other exciting projects. Currently, I am working with one of the two agencies in Canada that provides credit bureau reports and information for businesses, including the financial services industry.
What are the different projects/initiatives you are currently working on?
My client is undergoing through a major transformation, moving from its legacy mainframe systems to cloud and data fabric. The company’s focus shifts from a credit bureau to a data and analytics company. Within the Business Optimization team, I work as a Business Analyst / Project Lead on the “Process Excellence and Process Improvement” project. This project was initiated by my manager when he noticed that there was a lack of process documentation and SOPs (Standard Operating Processes). The availability of visual maps will help business owners identify bottlenecks and pain points, processing time, which step of a process takes the longest to execute.
Within the “Operational Readiness & Process Excellence” team, I was assigned to the “Process Optimization & Productivity Improvement” project.
The objectives of the project are fourfold:
- Perform a detail review of the AS-IS process
- Highlight & document process inefficiencies, redundancies & bottlenecks
- Investigate root causes & propose solutions to address/resolve operational issues
- Assess the costs & benefits associated with each efficiency levers and demonstrate added value through proper use cases
As a Business Analyst/ Project Lead, I work with a wide range of stakeholders (i.e., business unit managers, business and process owners, subject matter experts, etc.) to document AS-IS processes and re-design TO-BE processes across the Operations department.
The key deliverables of the project are:
- Process enhancement (i.e., drop redundant tasks, optimize staff capacity, etc.)
- Create a pipeline of processes/tasks/activities eligible for automation
- Update roles & responsibilities matrix, and
- Identify opportunities for training, create SOPs, and draft training materials.
3 words to introduce Talan?
- Welcoming: The hiring and onboarding processes made me feel welcome at Talan. I asked several questions before signing my contract as well as during my first few days of joining the company. All my questions were answered without any judgement.
- Empathetic: In my experience, every leader at Talan that I have interacted with are good listeners. There is an open communication, and my feelings have always been valued and acknowledged.
- Respectful: At Talan, we have always been encouraged to express our opinions and ideas. Respect is a core value of the company.
At Talan, what is your playfield? How do you manage to explore it?
I try to maintain a balance between my client assignments and internal activities for Talan. On the client side, I enjoy my current role as it challenges me. I learn something new every day e.g., what impacts your credit score, security procedures based on classification of data, how to report a fraud, etc.
I meet people at different levels in the organization and help them set up processes and make improvements to the existing processes.
On the Talan’s side, I recently became a Proxy Manager. I act as a liaison between Talan management and Talan consultants who are carrying out various assignments on the client side. I also want to assist the leadership team in opening a new office in Toronto.
Could you describe a strong memory since you have joined Talan?
This is when I expressed my concern about taxation to the HR and Payroll department and how Jean-Francois (Partner at Talan Canada) himself came up with a plan to address and resolve all my issues.
Which person inspires you the most?
My parents have been the source of my inspiration all my life. I get my work ethic from them. I learned from them how important it is to work hard to achieve your goal and that it is okay to make mistakes. Without mistakes, we would lose countless opportunities to gain valuable knowledge and learn lessons.
Who would you like to work with?
In my professional journey so far, I have always had male managers. Hence, I am keen on working with female leaders. I’ve seen firsthand the kind of influence female leaders have on their teams. They bring different perspectives, and innovative ideas to the table.